Help Center

How can we help you?

Browse our FAQ or reach out directly — we usually respond within 24 hours.

Email Support
For account issues, technical problems, and general questions.
support@exprysm.com
General Inquiries
Partnerships, press, and everything else.
hello@exprysm.com
Response Time
We aim to respond to all inquiries within 24 hours on business days.
Mon–Fri, 9am–6pm CET
FAQ

Frequently Asked Questions

Account & Membership
How do I create an account?
Go to exprysm.com/signup and enter your email and password. Confirmation email will be sent to verify your address. The basic account is completely free.
I forgot my password. How do I reset it?
On the login page, click "Forgot password?" and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
How do I delete my account?
Send an email to support@exprysm.com with the subject "Account Deletion Request". We'll process it within 7 business days. You can also visit our data deletion page.
Is ExPrysm free to use?
ExPrysm offers a Free plan with limited access and a Pro plan with full predictions, analysis, and all features. Visit our Pricing page for details.
How do I cancel my Pro subscription?
Go to your Account page and click "Cancel Subscription". Your Pro access will remain active until the end of your current billing period — you won't be charged again. You can resubscribe anytime from the Pricing page.
Predictions & Markets
When are predictions updated?
Predictions are generated and published daily, typically between 6–9am CET. The pipeline runs automatically every morning and covers all matches scheduled for that day across 300+ leagues.
What does the confidence score mean?
The confidence score is a calibrated probability — a 70% confidence prediction means our model estimates a 70% chance of that outcome occurring. Higher confidence doesn't guarantee a win, but it reflects stronger model conviction. We recommend focusing on picks with 65%+ confidence.
What is Asian Handicap?
Asian handicap eliminates the draw outcome by giving one team a virtual head start. It's one of the most popular betting markets globally. Read our full guide: What Is Asian Handicap?
How many leagues and markets does ExPrysm cover?
ExPrysm covers 100+ football leagues worldwide, including Premier League, La Liga, Bundesliga, Serie A, Champions League, and many more. We generate predictions for 8+ markets per match: Match Result, Goals O/U, BTTS, Asian Lines, Cards, Corners, Value Bets, and Double Chance.
Are ExPrysm predictions guaranteed to win?
No. ExPrysm is a data analytics and ML research platform — not a betting advisory service. Our models provide probabilistic predictions based on statistical analysis. No prediction system can guarantee outcomes. Always bet responsibly and within your means. See our full disclaimer.
Technical Issues
The site is slow or not loading correctly.
Try clearing your browser cache and refreshing. If the issue persists, try a different browser or disable browser extensions. If you're still experiencing problems, contact us at support@exprysm.com with your browser and device details.
Is there a mobile app?
ExPrysm is a Progressive Web App (PWA). On mobile, open the site in your browser and tap "Add to Home Screen" to install it like a native app. It works on both iOS (Safari) and Android (Chrome).
Predictions are not showing or data is missing.
Predictions are published daily between 6–9am CET. If you're checking before that window, data may not be available yet. If it's past 10am CET and predictions are still missing, please contact support@exprysm.com.
General
What is ExPrysm?
ExPrysm is an AI-powered football prediction analytics platform. We use machine learning models and statistical analysis to generate daily predictions across 300+ leagues and 8+ betting markets. Everything is published with full transparency — wins and losses alike.
How is ExPrysm improving?
ExPrysm is continuously improving. Our AI models are refined daily, and new features are added regularly. We publish every prediction result for full transparency — you can track our accuracy in real time on the Performance page.
I'd like to partner with or write about ExPrysm.
We'd love to hear from you. Reach out at hello@exprysm.com with details about your proposal.

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